Returns

When you send items back or for service or repair, we know you’re looking for a simple, quick and efficient service. The following returns procedure has been introduced to ensure maximum customer satisfaction.

Prior to returning any goods you should contact us for a Returns Authorisation Number and then complete the appropriate forms.

Telephone +44 (0) 2476 328900 or email the relevant sales personnel. The following forms are available to download in PDF format. Simply click to download them and then print off a copy. Excel versions are available on request. The forms must be completed and enclosed with any returned products.